Shipping Policy

SHIPPING & DELIVERY

WHEN WILL MY ORDER ARRIVE?

NOTE: Due to Covid-19, We are having delays in our shipments. Please allow longer shipping times. We provide a tracking number on every order for you to keep track of it.

Shipping times depend on the demand and the destination country of the products: 

United States: 6-8 Days (Express Delivery - Local warehouse) or 8-15 Days


Canada: 15-25 Days

Australia: 15-25 Days

European Union: 8-15 Days (Some countries 15-25 days)

Rest of the World: 15-25 Days


Please allow for a longer shipping time during holiday seasons. You will always be notified prior to ordering on our website when we are experiencing longer than normal shipping times. This may occur near Christmas or other major holidays because local post offices are experiencing higher volume.

WHY IS MY ORDER BEING SHIPPED IN DIFFERENT PACKAGES?

If you have an order containing more then 1 product, each item may be shipped from a different international warehouse, depending on which one has them available the fastest. Alternatively, if an item is popular and on a bit of a back order, we might ship your items at different times, in different packages, to prevent holding up your order and to get it to you as fast as possible! 

WHAT HAPPENS IF MY ORDER GETS STUCK OR LOST IN THE MAIL?

All of our orders are sent with insured shipping and handling. If an order gets stuck at customs, sent back or even lost during the delivery process, we apologize! The postal service is out of our control. However, in cases like this, because the packages are insured, we will send you a new package with quicker shipping and full tracking, if possible. Please see our refund and return policy for when these might be applicable to shipping situations.

WILL I BE CHARGED FOR CUSTOMS AND TAXES?

The prices displayed on our site are tax-free in USD, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives at its final destination, which is determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.
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